Solution Consultant

US-NC-Morrisville
Job ID
2017-2894
Category
Professional Services
Type
Regular Full-Time

Overview

JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.

 

As a Solution Consultant, you will serve as the functional advisor to the client, translating business requirements into solution configurations and driving the overall delivery of the solution. You will create the functional solution specifications and configure the solution based upon business requirements. You will facilitate solution unit, integration and user acceptance testing and solution deployment. The ability to manage multiple projects simultaneously is critical. The Solution Consultant ensures an effective implementation and rollout that maximizes value from the solution. In addition they identify opportunities for continuous improvement within the client delivery organization.

 

Principal Responsibilities

  • Use product and industry knowledge to effectively serve as the business/functional advisor to the client, translating business requirements into solution needs while configuring the application to meet those objectives.
  • Build functional solution within the Statement of Work (SOW) specifications, meeting all scope, time, and budget requirements with moderate guidance.
  • Develop and maintain project documentation.  Use templates, past examples and guidance from more experienced solution consultants, peers or management as needed.
  • Participates in collaboration with other departments within JAGGAER to address and resolve client issues.
  • Manages a portfolio of assigned implementation projects.
  • Identify, mitigate, and manage project risks, including s/w issue resolution, scope challenges and project delays.
  • Lead on-site and remote requirement gathering sessions with moderate assistance.
  • Establish and manage relationships with client to sustain a strong business connection.
  • Ensure a successful client transition from Implementation to Support.
  • Provide guidance for and deliver against all project controls, including: budget vs. actual for project hours, forecast accuracy, revenue attainment.
  • Manage communication of appropriate project information to clients and within JAGGAER.
  • Identify and communicate changes to project scope that have an impact on company’s resource, time and/or financial commitments via a change order process.
  • Provide continual work direction and mentoring to other team members and assisting as required.
  • Relay business process recommendations based on client requirements.

Position Requirements

  • Bachelor's degree preferred
  • 2+ years of business experience with 1+ years of demonstrated experience in application implementations /providing consulting services in a client environment
  • 1-3 years eProcurement, Supply Chain or Contract Lifecycle Management software application experience is preferred
  • Experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred.
  • Strong project management, interpersonal, negotiation, communication, presentation, documentation and problem solving skills.
  • Must be able to learn quickly, make strong individual contributions and handle multiple projects simultaneously in a team environment.
  • Ability to act independently, take initiative and drive tasks and issues to resolution.
  • Strong written and verbal communication skills are a must.  Will work extensively over the phone and in-person with clients and suppliers.
  • Hands-on experience with project management methodologies; Agile is preferred.
  • Business automation and workflow process development desirable.
  • Proficient in the use of PowerPoint, Project, Visio, Excel and Word as well as other typical business productivity tools.
  • Will be required to travel domestically and internationally. Travel ranges from 25-50%.  Passport required for international travel.
  • Is confident, articulate, succinct, professional and has sound judgement and critical thinking skills.

 

About Our Benefits

We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements. 

 

 

JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics. 

 

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