Project Manager

Job ID
Professional Services
Regular Full-Time


JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.


As a JAGGAER Project Manager, you will serve as the lead, working with project resources to set deadlines, clarify responsibilities, resolve project issues, and assure projects scope and direction are on schedule.  You are responsible for the delivery of customer’s solution usage goals (as measured in iterations/sprints).  You will coordinate activities for assigned projects, be accountable to remove team obstacles and drive productivity within the team through efficient processes and transparency.  Project managers ensure an effective implementation, manage resource allocation and revenue goals for each project and rollout that maximizes customer value and satisfaction. In addition the Project Manager will identify opportunities for continuous improvement within the Professional Services organization. 

Principal Responsibilities

  • Use product and industry knowledge to effectively manage a portfolio of assigned projects to implement SaaS solutions by close interaction with internal teams and customer resources managing projects risks and challenges.
  • Develop and maintain project plans and documentation which track progress against project deliverables, tasks, and activities.
  • Lead customer and project team members to implement JAGGAER solutions.
  • Lead the project team to define and document customer business requirements.
  • Facilitate solution and process workshops to identify customer business objectives, define project goals and provide a plan for maximizing the value of the solution.
  • Collaborate within JAGGAER to address and resolve customer issues.
  • Ensure a successful customer transition from Implementation to Go Live.
  • Manage all project controls, including: budget vs actual for project hours, forecast accuracy, revenue attainment.
  • Provide leadership to other team members as required. Provide internal stakeholders status on project schedules and milestones
  • Manage internal and customer communication of appropriate project information.
  • Establish and manage relationships with customer to sustain a strong business connection.

Position Requirements

  • Bachelor's degree preferred.
  • 2+ years of business experience with 3+ years of demonstrated experience in application implementations /providing consulting services in a customer environment.
  • 1-3 years Spend Analytics, Sourcing or Contract Lifecycle Management software application experience is preferred.
  • Experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred.
  • Strong project management, interpersonal, negotiation, communication, presentation, documentation and problem solving skills.
  • Must be able to learn quickly, make strong individual contributions and handle multiple projects simultaneously in a team environment.
  • Ability to act independently, take initiative and drive tasks and issues to resolution.
  • Strong written and verbal communication skills are a must. Will work extensively over the phone and in-person with customers and suppliers. Hands-on experience with project management methodologies; Agile is preferred.
  • Business automation and workflow process development desirable.
  • Proficient in the use of PowerPoint, Project, Visio, Excel and Word as well as other typical business productivity tools.
  • May be required to travel domestically and internationally. Travel ranges from 25-50%. Passport required for international travel.
  • Confident, articulate, succinct, professional and has sound judgement and critical thinking skills.


About Our Benefits 
JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics. We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements. 


JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics. 


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