JAGGAER is the world's leading provider of comprehensive sourse-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eprocurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.
The Technical Support Specialist Level 2 is responsible for second level technical support for assigned JAGGAER product lines. Support Specialists maintain close relationships with key client contacts and use their technical skills to resolve application issues. Support Specialists also play a key role in recommending new configurations to assist their customers in achieving organizational goals. Support Specialists work closely with members of the Customer Success Managers, Professional Services and Development teams to remediate reported client issues in a timely and professional manner. The position requires excellent oral and written communication skills and exceptional analytical skills.
About Our Benefits
We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements.
JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.